Help

Help and FAQ

Tapping with iPhone and Android, QR codes, saving contacts, plans, privacy and your data. Can’t find an answer? Email hello@nobrand.cards.

The basics

Is the free plan really free?

Yes. 1 card, free forever, with every block type, theme and font, Save contact, two-way exchange, unlimited contacts, styled QR codes, the email signature, contact notes and reminders, and CSV and vCard export. No credit card needed.

Pro is coming soon. It will add up to 5 cards, full stats history, instant push alerts, custom questions on your form and more. Compare plans.

Is there really no NoBrandCards branding?

None, on any plan: not on the card, the page that opens, the saved contact, the QR code, or the email someone gets after sharing their details. No logo, no “powered by” link, no vendor note in the contact, no third-party scripts.

The only trace is the address, nobrand.cards/c/your-name. Custom domains, coming to Pro, will remove that too.

Does anyone need to install an app?

No. A tap or a scan opens a normal web page in the phone’s browser, on iPhone and Android. You edit your card in the NoBrandCards web app, which you can add to your phone’s home screen from the browser.

Do I need an NFC card?

No. You can share your QR code or your link. A card or sticker just turns sharing into a tap. If you already have blank NFC stickers or cards, you can use those too.

Tapping and scanning

How do I tap a card with an iPhone?

iPhone XS and newer read NFC on their own. With the screen on, hold the card near the top edge of the back of the phone, by the camera. A banner appears; tap it to open the card.

On iPhone 7, 8 and X, open Control Center and tap NFC Tag Reader first (add it in Settings if it’s missing). An iPhone doesn’t read tags while the camera, Wallet or Apple Pay is open, or in Airplane mode.

And with an Android phone?

Check that NFC is on (open Settings and search for “NFC”). Unlock the phone and hold the card flat against the middle of the back. The page opens in the browser. Many Android phones don’t read NFC while the camera is open.

The tap didn’t work. What now?

Move the card slowly around where the phone’s antenna is (the top edge on iPhone, the middle of the back on most Android phones) and hold it there for a second. Thick or metal cases can get in the way, and RFID-blocking wallets block NFC on purpose. The QR code opens the same page, so a scan always works as a backup.

How does the QR code work?

Any phone camera reads it: point it at the code and tap the link that appears. Your card’s QR code, the code printed on a physical card, and the app’s share screen all open the same page. The app keeps the share screen on your phone, so you can show your code without a signal.

Can I use my own NFC sticker or card?

Yes. Any NFC tag phones can read works, such as an NTAG213, 215 or 216 sticker. Write your card’s address to it with a free NFC writing app, adding ?s=nfc so your stats count the taps as NFC, for example https://nobrand.cards/c/your-name?s=nfc. Lock the tag once it works so nobody can rewrite it.

I lost my card. What do I do?

If it’s a NoBrandCards card or tag, turn it off in the app under Physical cards: it shows a plain “not available” page until you turn it back on, and you can point a new one at your card. A tag you wrote yourself can’t be turned off, but it only opens your public card, the same page you share with everyone.

Saving and sharing contacts

What happens when someone taps Save contact?

Their phone gets a standard contact file (vCard) with only the details you switched on, your photo and your card’s address. On iPhone it opens in the Contacts preview, where they tap Create New Contact. On Android the file downloads and opens in the Contacts app. Nothing about us is added to it.

How do people share their details with me?

With the “Share your info” form on your card: their name, an email or phone number, and optionally company, title and a note, under a consent line you can edit. They get an email with your details and your contact file, from your name, with replies going to you. You get the contact in your contact book and an email alert.

On Pro you can add your own questions, have the form open by itself (Quick Capture), ask for it before your contact downloads, send your own follow-up email, and get instant push alerts.

Can a tap open just one link?

Yes, with Direct mode: a tap or a scan goes straight to one link you choose, like a menu, a review page or a booking page, instead of your card. Visits are still counted. It’s on every plan.

Plans and billing

What happens if I downgrade or stop paying?

Nothing is deleted. If you have more published cards than your plan allows, you choose which stay published and the rest become drafts. Stats older than 30 days are kept, just hidden until you upgrade again. A physical card linked to a published card keeps opening it.

How do I cancel?

In the app, under Settings, Plan and billing, which opens Stripe’s billing portal. Your plan keeps working until the end of the period you’ve paid for.

What does the Teams plan add?

Members and roles, card templates with locked fields (your logo, design and company details stay the same on everyone’s card), a shared contact book with “assigned to”, stats by person, a public team directory, and offboarding that keeps a leaver’s contacts and points their cards at your company page. It opens for purchase soon: email us if you’d like to hear when.

Privacy and your data

What do you record about people who open my card?

Very little, and no cookies. We count views, saves, link clicks and shared contacts, with where they came from (a tap, a QR code or a link), the kind of device, and an approximate city from a location database on our own server. IP addresses are never stored: repeat visits are spotted with a code that changes every day.

A precise location is saved only when someone sharing their details chooses “add where we met” and their browser asks them and they allow it. Read the privacy policy.

Can I export my contacts and data?

Yes, on every plan: your contacts as CSV or vCard, and everything in your account as a ZIP file from Settings.

Can new contacts go straight to my CRM?

Yes, on Pro. Webhooks send each new contact to Zapier or Make the moment it’s shared, and from there to HubSpot, Salesforce, Google Sheets, Mailchimp, Slack and thousands of other apps. Here’s how to set it up, in about ten minutes and with no code.

How do I delete my account?

In Settings. Your account is erased within 30 days, and our backups roll over 14 days after that.

How do I report a card?

Use the report form. You don’t need an account, and your email address is optional.